News and Dates
5-7 February 2013
E-world energy & water in Essen, Germany
Industry expertise lays the foundations for highly effective consultancy services and smooth functioning IT solutions
Our success is based on a broad portfolio of skills allowing us to develop effective software solutions that precisely meet your requirements.
1. Specialist know-how
Our specialist know-how covers areas including network access model legislation and energy transmission, storage and trading management as well as customer relationship management, B2B energy data interchange and energy data management and analysis.
2. Technical expertise
Smoothly functioning process solutions call for in-depth understanding of the relevant technologies (Java, PHP, C#, .net) web and Windows applications and databases and B2B data interchange technologies, data warehousing and data logistics.
3. Consultancy
Thanks to many years of experience, we have the skills needed to provide consultancy services for companies in different roles in the energy industry, coupled with technical expertise. We offer solutions and provide support for energy industry applications in trading, storage and transmission as well as long-term support for tailored IT solutions.
4. IT solutions
The various modules of our MTS software family ensure smoothly functioning processes for our customers. Our IT solutions are integrated into existing system architectures via well-designed, tailor-made interfaces. Training for users and administrators rounds off our portfolio.
5. Quality management
To ensure high levels of customer satisfaction, our quality management approach is based on defined standards and the continuous improvement of our processes. Our processes are structured in accordance with ITIL standard best practice recommendations and effectively optimise the structure of our results. The ECG Management Manual, developed on the basis of the EFGM Model for Excellence, fully reflects our internal procedures, which are therefore subject to constant quality monitoring.
6. Support
Our specialist and technical support ensures high availability for all our systems. During normal business hours, our customers have access to a highly qualified support team which receives enquiries and processes them in a very short space of time. Our service portfolio is supplemented by fast and flexible 24/7 hotline, ensuring high system availability for our customers at all times.
7. Hosting
Our in-house hosting centre offers hardware and system and database software for our customers. Apart from automatic and manual server monitoring, we provide technical administration, evaluate log files and monitor system capacity utilisation. Continuous updates and data backups ensure high levels of system stability and data security.